Women Helpline Scheme

The Scheme of Universalization of Women Helpline is intended to provide 24 hours immediate and emergency response to women affected by violence through referral (linking with appropriate authority such as police, One Stop Centre, hospital) and information about women related government schemes programs across the country through a single uniform number.


The objectives of the Scheme are:

  • To provide toll-free 24-hours telecom service to women affected by violence seeking support and information.
  • To facilitate crisis and non-crisis intervention through referral to the appropriate agencies such as police/Hospitals/Ambulance services/District Legal Service Authority (DLSA)/Protection Officer (PO)/OSC.
  • To provide information about the appropriate support services, government schemes and programmes available to the woman affected by violence, in her particular situation within the local area in which she resides or is employed.

Target Group

Any woman or girl facing violence within public or private sphere of life or seeking information about women related programmes or schemes.


The inaugural programme for Universal Women Helpline: Mizoram was held on 14th July, 2016 at Khatla YMA Hall.The chief guest of the event was Mr. P.C._ , Hon’ble Minister, SWD. The programme was also graced by the presence of potential convergence agencies such as governmental departments, NGOs and CBOs.

Convergence Departments

S. No.


Primary Role

Other Support


Department of Telecommunications under Ministry of Communication and Information Technology

Provide a toll free text message/app service to be connected with short code 181.

Compatible with all the existing telecommunication channels i.e. Post/ Pre paid mobile/ landline across all the networks whether public or private.

Ensure interstate connectivity.

Provide technology to record and immediately trace the current location from which call/ text/signal has been received.

Examine requirement for suitable amendments in existing law/procedures i.e. Indian Telegraph Act, License conditions etc. to facilitate connectivity among various telecommunication companies

Monitor all inter-connectivity issues involving the telecom operators whether private or public.


Department of Home Affairs/District/Local Police Station

Integrate all Helpline ran by police department with WHL.

Contact details of police officials in-charge working in various police stations/ city/ district/ State level to be made available to Helpline.

Designate police help and support whenever requested by WHL.

Support gender sensitization of police personnel dealing with cases of women affected by violence.


Department of Health and Family Welfare/ District

Directories of Doctors /Hospitals / Clinics (public & private) operational within the State/UT.

Directories with complete address, phone number of in-charge/nodal Doctor of hospitals.

Directories of Ambulances (public and private).

List of all the ANM, ASHA working in a State with their contact details.

Training and sensitization of Health personnel including paramedical staff.

Support process of identifying para-medical staff.


State Legal Service Authority/DLSA

List of lawyers ready to give legal aid to the women affected by violence

List of district wise para-legal volunteers.

Support in ensuring expeditious disposal of cases.

Periodical training of Helpline officials on laws related to VAW.


Department of Women and Child Development/

List of all AWW/PO/Child Marriage Prohibition Officers (CMPO)/Dowry Prohibition Officers (DPO) working across the State with contact

details to be provided to Helpline.

Details of schemes related to women empowerment and the officers looking after it

Details of shelter homes/ Swadhar Grehs/ Short Stay Homes

Periodical training of WHL officials on laws, schemes, policies and programmes related to VAW.

Other Service Providers

1. N.G.O’s – VOLCOMH, World Vision, Centre for Peace and Development, Positive Women Network of Mizoram, YWCA of Aizawl, FDWA Peace Home etc.

2. C.B.O’s – MHIP, MUP, YMA, Local and Village Councils.

State Steering and Monitoring Committee:

State Steering and Monitoring Committee has been established under the chairmanship of the Secretary, SWD with members constituting of representative from the Home Department, Health and Family Welfare, Telecommunications (BSNL), Chairperson Mizoram State Commission for Women, Member Secretary of State legal Services Authority, Chairperson of Mizoram State Social Welfare Board, president of MHIP headquarters, Aizawl and Director of Social Welfare Department.

Envisioned Outcome:

Universal Women Helpline seeks to provide support for women in distress, so that they may acquire optimum emotional, mental and physical wellbeing.

WHL Staff



Jennifer Rohlupuii


Dr. Lalbiakzuali


Esther L. Chhakchhuak

Sr. Call Responder

Vanlalruatfeli Sailo

Sr. Call Responder

Donnie Lalremruata

I.T. Staff

C. Lalhmangaihzuali

Call Responder

Irene C. Lalduhawmi

Call Responder

P.C. Lalawmpuii

Call Responder

Rinzuali Hnamte

Call Responder


Call Responder

K. Lalrinhlui

Multipurpose Helper


Multipurpose Helper

V. Lalbiakmuani

Multipurpose Helper

Z. D. Lalrinpuii

Multipurpose Helper

Baby Zorinpuii

Security Guard


Security Guard

Office Phone: 181(Toll Free)